ICT Activity of UK Businesses, 2012

ICT Activity of UK Businesses, 2012

  • E-commerce sales represented 18% of business turnover in 2012, down from 19% in 2011, but up 4.5 percentage points from the 2008 estimate of 14%.
  • Sales by Electronic Data Interchange (EDI) made up two-thirds (67%) of total e-commerce sales in 2012, with the remainder (33%) from website sales.
  • Website sales (£164 billion) represented 6% of business turnover in 2012, up from 5% (£133 billion) in 2011.
  • 95% of businesses had broadband Internet and 82% had a website.
  • In 2012, 43% of businesses used social networks with almost a quarter (23%) using social media to respond to customer opinions, reviews or questions.
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