Online shoppers don’t have a lot of time to wait around

Online shoppers: LivePerson

  • Seventy one per cent  (UK 73%) expect to be able to access help when purchasing online within five minutes, while 31% (UK 32%) expect this help to be immediate. 48% would go elsewhere or abandon the purchase altogether – with the highest figures in the UK (58%)
  • 82% (UK 84%) believe getting their issue resolved quickly is the most important customer service issue
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